What's your items' usual non-conformance rate?
Usually our cargo's non-conformance rate is less than 0.5%. We have professional QC team who execute our inspection standards. Every production procedure will be inspected to take the bad semi-finished items out. And once the goods is finished, the QC team will do the 100% QC before shipment to make sure more than 99.5% of the cargo is qualified.
In case there are more than 0.5% disqualified items, we're responsible to re-produce and re-send the related qualified items to you. Or you can choose to get the disqualified quantity's items' payment back. Usually we will need to get the poor quality items back with courier charge on our account. So that we can find out the problems' reasons. And then we can make sure no such problem happens in your future orders.